Warranty
Every Surge V is backed by a 1-year full-vehicle warranty.
Warranty rules
Full vehicle warranty (1 year) covers the motor, controller, battery, charger and other non-consumable components. Free repair is provided for performance failures not caused by human damage, subject to the terms below. Returns or exchanges are not supported in the absence of a quality issue. If a functional failure or quality defect occurs and inspection by an authorised service centre confirms it is not due to human causes, you may choose a repair, return or exchange.
Warranty start date
The warranty period is calculated from the following proofs of purchase, in order of precedence:
- Online purchase: the warranty begins the day after your delivery sign-off / signed receipt date.
- Offline purchase: the date on the official invoice or receipt (whichever is earlier).
- If valid proofs are missing, incomplete or illegible, the start date is based on the sales date recorded in our system.
Coverage by component
| Component | Period |
|---|---|
| Motor assembly (coil burning, phase loss, demagnetisation, short/open circuit, abnormal noise, hub material faults) | 12 months |
| Lithium-ion battery (abnormal voltage, won't charge, or tested capacity below 70% under normal conditions) | 12 months |
| Controller / charger (unrepairable performance or quality faults) | 12 months |
| Electrical (control lock, main cable, headlight, tail light, horn, converter, etc.) | 12 months |
| Brake assembly (oil leakage, ineffective braking — pads excluded) | 12 months |
| Front & rear shock absorbers (oil leakage, no damping) | 12 months |
| Dashboard, USB port, switches, speed-control unit | 12 months |
| Frame, swingarm, steering, suspension links, rims, axles, hubs, etc. | 12 months |
Not covered (wearing parts): bearings (excl. motor bearings), brake levers, belt, chain, oil seals, inner/outer tyres, brake discs & pads, headset, fender, grips, seat, fuse, spokes, decorative and plastic parts, and similar items.
Battery temperature note
Charge between 0°C and 35°C; operate between -10°C and 45°C. Available capacity is roughly 70% at -10°C, 85% at 0°C and 100% at 25°C. A replacement battery carries the remaining warranty period of the original from the replacement date.
Making a claim
Email yvoltaus@gmail.com with your order number and a description (photos or video help). Your dedicated Y-VOLT advisor will guide you through assessment and resolution.
Australian Consumer Law
This warranty is in addition to, and does not limit, the rights and remedies available to you under the Australian Consumer Law.